Frequently Asked Questions about Proteclight

What is the status of my order ?

To find details on the status of your order, go to "My Account" and then " Follow my orders ".

You will receive an email at each new step of your order indicating its status.

The status of your order can be :

When your order is shipped, you can track the delivery of your package by entering your tracking number and sometimes the postal code of the delivery address on the site of the chosen shipper:

For on-site pick-ups, we keep you informed by email when your order is ready for pick-up.

What are the delivery costs ?

Our delivery charges are calculated according to the weight of your package and the delivery method chosen.

All our products are packaged so that they receive maximum protection during transport.

Our delivery charges include packaging, handling, handing over to the transporter and, of course, delivery.

What are our delivery methods ?

Proteclight offers 6 shipping methods:

On-site pick-up: 14 Route de Francheville, 69630 Chaponost, France
Mondial Relay: relay point delivery service.
DPD Classic: delivery service for professionals.
DPD Domicile Predict: home delivery service by appointment.
Transport SCHENKER: delivery service for bulky packages.
TNT: delivery service outside metropolitan France.

Delivery times* are :

On-site pick-up: pick-up within 48 hours, Monday to Friday between 9:00 am and 5:00 pm.
Mondial Relay : delivery within 3 to 5 working days.
DPD Classic : delivery within 24/48 hours (working days).
DPD Domicile Predict: delivery within 24/48 hours (working days) in the time period that is most convenient for you (among the choices offered by DPD).
Transport SCHENKER: delivery within 48 hours (working days).
TNT : delivery within 3 to 5 working days depending on the country.

*if products in stock.

*As these are custom-made products, the pre-cut marker kits for intervention vehicles have a delivery time of about 1 week.

Where do we deliver ?

Proteclight delivers in the following countries :

Metropolitan France, Overseas Departments (Guadeloupe, Martinique, Mayotte, Reunion Island, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guyana, French Polynesia, Wallis and Futuna), Monaco, Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Finland, Italy, Poland, Portugal, United Kingdom, Denmark, Ireland, Andorra, Sweden, Greece, Czech Republic, Romania, Slovakia, Croatia, Cyprus, Estonia, Latvia, Lithuania, Malta, Hungary, Slovenia, Bulgaria, Norway, Iceland, Liechtenstein, Macedonia, Switzerland, Serbia, Turkey, Ukraine, Bosnia and Herzegovina, Albania.

If you wish to have your order delivered outside of metropolitan France, please specify the country when indicating your delivery address.

For logistical reasons, shipping to countries outside of metropolitan France will necessarily be with the transporter TNT.

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